Frequently Asked Questions
Q: Where do you ship from?
A: We work with trusted fulfillment partners and suppliers. Most orders are shipped from warehouses in North America or abroad with tracked shipping straight to your door.
Q: How long does shipping take?
A: Most orders arrive within 7–15 business days after processing, depending on your location and the product. You’ll receive tracking details by email as soon as your order ships.
Q: How do I choose the right size?
A: Each product page includes sizing information or a size chart. When in doubt between two sizes, we usually recommend sizing up for comfort.
Q: Are your collars and harnesses adjustable?
A: Yes, our collars and harnesses are adjustable within a range. Always check the size details on the product page and measure your dog’s neck/girth before ordering.
Q: Can I wash the products?
A: Most collars, leashes and harnesses can be spot-cleaned with mild soap and water. Rope toys and plush toys can usually be hand-washed or machine-washed on gentle. Always check the care instructions on the product page.
Q: What is your return policy?
A: We offer a 30-day return window on unused items in original condition. See our Refund Policy page for full details.
Q: My order arrived damaged – what do I do?
A: Please contact us at sleepytaildesigns@gmail.com with your order number and photos within 7 days of delivery. We’ll make it right as quickly as possible.